Richard Mille RM011 (SAMPLE PRODUCT)

At Ego Timepieces, every watch goes through a rigorous verification process to ensure its authenticity, craftsmanship, and overall condition before it ever reaches our clients. Our certified watchmakers and horology specialists examine each timepiece in detail, reviewing essential elements such as the movement, case construction, dial characteristics, serial identifiers, and factory markings. Using professional-grade equipment, we validate all materials and confirm that components—including bezels, crowns, hands, and bracelets—are original and free from unauthorized modification. If a watch has been previously serviced or had parts replaced, our technicians evaluate whether the work was completed using legitimate manufacturer components. This comprehensive review guarantees that every piece aligns with our strict standards for integrity and performance.

In addition to physical assessment, we verify serial data and reference information against brand archives and trusted industry sources to confirm the watch’s legitimacy. Every purchase from Ego Timepieces includes our full authenticity assurance, offering collectors complete peace of mind. To confirm reliability, each watch undergoes accuracy testing and functional performance checks before approval. Trust is the foundation of any luxury timepiece investment, and our authentication process reflects that commitment. Whether you're acquiring a Rolex, Audemars Piguet, or Patek Philippe, you can be confident that your watch is fully authentic and has been expertly evaluated by seasoned professionals.

At Ego Timepieces, we make the shipping process simple, fast, and secure. Every watch on our site is in stock and usually ships within one business day once payment is verified. We provide free FedEx Overnight shipping within the U.S., fully insured at no extra charge. For added protection, all orders are sent to the nearest FedEx pickup center. Credit-card orders are shipped only after the payment is fully approved and settled, typically around 9:00 pm EST. Orders placed before 1:00 pm EST ship the next business day; orders after 1:00 pm EST ship on the second business day. To maintain security, shipments can only go to the billing address on file unless a different address is verified ahead of time. Wire-transfer orders ship the same day funds are confirmed, with a cutoff of 2:00 pm EST. We accept wire transfers only—no ACH or alternate electronic transfers.

Ego Timepieces ships exclusively through FedEx and cannot accommodate other carriers. FedEx Overnight applies to all domestic orders, with delivery Monday through Friday only—no weekend or holiday service. A valid street address is required, as FedEx cannot deliver to P.O. boxes, APO/FPO addresses, or U.S. Territories. Sales tax is collected where required. If tax does not appear at checkout, you may still be responsible for use tax depending on your state’s rules. Please check with your local tax authority for accurate guidance. This notice is informational only and should not be considered financial or legal advice—consult a tax professional for any specific questions.

At Ego Timepieces, we want every client to feel fully confident when purchasing from us. If you receive a watch that is defective or not as described, please contact us within three days of delivery to begin a return or exchange. The watch must be sent back in its original, unworn condition, including all boxes, papers, tags, links, and accessories. Any timepiece that has been worn, sized, opened, or altered in any way cannot be accepted. All final sale items, special orders, and pieces sourced specifically upon request are also non-returnable.

All returns must be approved in advance and shipped using an insured, trackable service. Once the watch arrives, it will undergo an inspection to verify that no wear or damage has occurred. If the return is approved, we will issue a refund to the original payment method within three business days. Ego Timepieces does not provide cash refunds. In the event a return shipment is lost, an insurance claim must be closed before any refund can be processed. If you have questions about our return policy, please reach out to our team prior to completing your purchase.